Resume

Information Technology

Versatile senior IT project manager with 20 years of experience designing, developing, and deploying business technology systems for a wide variety of sectors, including the healthcare and medical imaging industries. Adept at evaluating business requirements and processes, determining system specifications, and building customized functionality that best serves client needs. Proven history of managing multi-scale, multi-stage projects. Strong talent for reengineering organizations to eliminate poorly-performing processes and systems, replacing them with streamlined technologies.

Project Management · IT Strategy · Team Leadership · Medical / Healthcare Systems · Project Planning · Process Reengineering · Systems Analysis · Application & Systems Development · CRM Systems · HIPAA & SOX Compliance · Systems Implementation · Troubleshooting · Business Intelligence · Database Management · Budget Administration · Quality Assurance · Client Relations

PROFESSIONAL EXPERIENCE

VOLUNTEERS OF AMERICA, Tampa, Florida · 2008-2009

Florida chapter of a renowned national non-profit organization dedicated to providing housing, health services, employment, and education services for the homeless.

Technical Project Manager (Contract)

Delivered leadership, direction, and subject matter expertise for development, implementation, and support of a new Electric Medical Records (EMR) system. Evaluated existing systems and developed an integration plan that aligned with company requirements. Outlined a 3-stage deployment strategy. Identified hardware and software requirements. Launched training programs to drive adoption of new systems and ensure user familiarity. Implemented mission-critical changes in the infrastructure, with a focus on high availability and HIPAA compliance.

• Adapted an EMR system with limited functionality to meet all the needs of the company. Evaluated the system, suggested additions, and developed an integration strategy.
• Facilitated changeover by utilizing a phased approach to systems implementation and adoption.
• Launched business management processes that aligned with the new EMR environment, including delivering new reports that significantly enhanced business functionality.
• Deployed 120 laptops for front-line counselors. Provided training and support.

IVANS, Tampa, Florida · 2006-2008

Specialized technology company delivering software and technology services to more than 100,000 customers in the insurance industry.

Vice President, Information Technology

Spearheaded company-wide IT operations. Managed development and release of customized client software, including gathering customer requirements and translating them into actionable project plans. Guided team members in completing technology projects and administering the internal invoicing system. Led technology refresh initiatives involving retiring outdated systems and implementing new systems and applications. Evaluated internal resources and planned transition to new systems. Ensured availability of systems / applications support. Recruited and trained new personnel as needed.

• Assured business continuity by launching a disaster recovery initiative that deployed redundant servers and backup processes governing changeover during an outage.
• Circumvented thousands of dollars in lost revenue and landed a $500,000 contract that stipulated mandatory backup facilities as a result of the disaster recovery project.
• Reduced invoice generation time and improved information accessibility by replacing an obsolete reporting system with a new server-based Business Intelligence system. Defined system requirements and selected a solution that met budget requirements.
• Avoided hundreds of thousands of dollars in losses by replacing the unreliable reporting system.
• Cut the workload for billing system development and transition by using an 8-stage approach.
• Received positive customer feedback for upgrades to the Insurance Agent Request system.

EMAGEON, INC., Birmingham, Alabama · 2000-2006

Developers of healthcare medical imaging software, staffing more than 500.

Director of Information Technology

Built the IT department from the ground up. Defined policies, grew the technical team, and established organizational goals. Supervised HIPAA compliance, quality assurance, and departmental reorganization. Coordinated technical project planning and implementation. Managed tier 2 and 3 helpdesk / technical support.

• Led a healthcare software startup to achieve HIPAA compliance. Defined the policies and procedures that led to a passing score on a third-party compliance audit.
• Eliminated millions in support costs and introduced global remote support capabilities from 5 worldwide facilities by deploying a new telecommunications system. This system also facilitated acquisition of new companies.
• Boosted security for 5 offices in 3 countries by developing and integrating a security system.
• Improved customer support management by selecting and installing a ticketing system that featured a knowledge base and reporting.
• Orchestrated migration of the data center from Alabama to Wisconsin. Supervised build-out of the new data center. Consolidated the old Wisconsin center and the Alabama center into a single location.
• Completed the data center migration over a single weekend with zero downtime.

INTELLITECH, INC., Birmingham, Alabama · 2000

Software consulting company providing on-site IT services, with approximately 25 employees.

Director of Consulting

Coordinated on-site client engagements. Allocated consultant teams for customer projects. Established and maintained client relationships. Acted as project manager for multiple client projects, including a tax calculation system conversion project for NationTax. Managed a team of 8 developers in scaling a small local system into a national server-based solution.

• Delivered $500,000 in revenues from the NationTax project.
• Drove development of rapid turnaround solutions by evaluating third-party applications and selecting a contractor capable of delivering requirements for processing speed using pre-existing code.

SOLUTIONS NETWORK, INC., Birmingham, Alabama · 1999-2000

Provider of contract software services for a wide variety of industries.

Senior Project Manager, CSC Healthcare (Contract)

Oversaw the full project lifecycle for design, programming, and launch of a PC-based medical claims processing system, planned to replace the limited functionality of the AS400 system. Ensured achievement of all project milestones and objectives.

• Deployed a successful first release for the new system, providing greater flexibility and functionality.
• Founded a team of highly-skilled professionals capable of providing ongoing product support.

MEDPARTNERS, INC., Birmingham, Alabama · 1997-1998

Medical services company with roughly 2,000 personnel.

Senior Project Manager

Coordinated integration of the physician practice into MedPartners standard operations. Evaluated IT processes and developed a roadmap to transition billing into company systems. Moved data, phone, and contract services for the practice into MedPartners contracts. Managed a multi-stage contract changeover to minimize financial impact.

• Coordinated a successful system migration across 5 locations, including performing analyses and selecting the best method for transition.
• Oversaw all activities required to move the Orange County, CA location to the regional data center. Streamlined 3 EMR systems into the primary EMR.
• Overcame difficulties caused by unfavorable vendor contracts by engaging the services of outside consulting teams.

Additional roles include Group Project Manager for Ryder Systems, Inc. (1990-1997).